Terms & Conditions
By visiting or shopping at this website, you accept the following terms and conditions:
SALE TERMS & CONDITIONS
Coupon Sale valid on JONATHAN Y items only, excluding rug pads, clearance and sample sale.
Discount cannot be combined with any other offers or promotions, except free shipping (where applicable). Discount applies to JONATHAN Y merchandise only, excluding rug pads and clearance items, and cannot be applied toward shipping and handling charges, taxes or other fees. Discount has no cash value, is nontransferable, will not be replaces if lost or stolen, and cannot be auctioned or sold. No cash/credit back. Clearance and final-sale merchandise are excluded from promotional pricing, unless specifically stated; other exclusions may apply. Advertised prices and promotions are subject to change and are subject to state, provincial, and local taxes and fees.
ESTIMATED SHIPPING AND DELIVERY TIMES
Estimated shipping times are located on each product page. Please note that these are only estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on backorder, we will contact you with a new shipment date. At that time, you can decide to either keep the order as is, cancel the item, or cancel the entire order. We will do our best to keep you updated on issues that arise due to any back up in production. If there is a problem, we will alert you as soon as we are made aware that a problem exists. We currently only ship to the 48 contiguous United States. This does not include Alaska, Hawaii, or any U.S. territories.
We want you to be happy with your purchase! Eligible items can be returned within 30 days of receiving your purchase. We will provide a pre-paid label to return the item(s). Once the item(s) are returned to our warehouse, we will send you a refund for the amount paid for each item returned, minus $10 return shipping fee per each item. Pre-paid labels are only provided for customers from 48 contiguous United States (does not include Alaska, Hawaii, or any U.S. territories). We do not refund original shipping charges.
Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and contact us HERE to file a claim. We will arrange replacement or return of the item.
Rugs: Variation and imperfection in weave, fiber size, color, shad and overall rug size (up to 5% in length and width) are normal characteristics and are not considered a manufacturing defect.
Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other features are provided by the manufacturer; JONATHAN Y assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Credit Cards: In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of JONATHAN Y, the customer shall be responsible for all attorneys’ fees and costs borne by JONATHAN Y. The terms of any purchase from or dispute with JONATHAN Y shall be governed by California law, and any litigation arising out of such dispute shall be brought in the State of California, County of Los Angeles, in the district governing the City of Los Angeles.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by U.S. and international copyright laws.